Our delivery hours are between 9am and 5pm Monday-Saturday (not including public holidays).
Orders must be placed by 11am (AEST) Monday - Saturday to guarantee same day delivery. As we are closed on public holidays, we will deliver your gift on the next business day. ALL orders placed after 11am on Saturday and at any time of day on Sunday will be processed on the following Monday morning.
We cannot guarantee a specific delivery time. We will make every attempt to fulfill your request but cannot guarantee it. All orders to businesses will be delivered by close of business; given that correct delivery details have been supplied.
You can request us to call the recipient prior to delivery by putting a note in the "special instructions" field on the order page. Please note, that all deliveries to hospitals are confirmed prior to delivery.
If the recipient is not home when the delivery is made the gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so. Otherwise, a calling card will be left on the recipient's door or in their letterbox asking them to call us to arrange a suitable for re-delivery. Additional Charges may apply.
Firstly, We will attempt to find the correct address. If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, We will contact the customer and additional charges may apply for re-delivery. However, if the flowers are delivered to an incorrect address and are not recovered, We can not accept any responsibility for such loss. It is the obligation of the customer to supply accurate details at the time of ordering.